Bawan Gill Singh

Operations Team Leader with 6+ years of experience leading Customer Operations, FinTech, and Trust & Safety teams for global clients. Promoted from Associate to Team Leader within six months during rapid business expansion. Proven track record of stabilizing underperforming operations, improving Quality from approximately 90% to 98%+, maintaining 96%+ SLA compliance, and leading teams of 25–30 associates. Recognized for building high-performing teams through coaching, workforce planning, stakeholder management, WBR/MBR reporting, client collaboration, and continuous process improvement.