Bathabile Masilela

I am coming from an application support and business analyst background with solid experience in the ICT industry in both the public and private sector. I then transitioned into CRM and Support Desk Configuration Specialist with hands-on experience configuring and optimising platforms including HubSpot, Zendesk, and Freshdesk. Skilled in building workflows, managing ticket routing, and tailoring CRM environments to align with business processes. Also, committed to delivering seamless support operations and positive end-user experiences. Throughout this period, I have successfully implemented and completed the deployment and supporting of several projects. I have experience in running parallel projects and ensuring that sites run efficiently and effectively. I have solid team leadership and project administration experience where I was an application team lead.