Scott Xiong

I hold a bachelor’s degree in International Hotel & Tourism Management from Guilin Tourism University, a university running a cooperation programme with EHL Hospitality Business School in Switzerland, which gives me foundational exposure to the travel‑hospitality industry. In my previous roles at Liepin and Daikin, I took charge of full‑cycle management for B2B existing clients and Greater‑China supplier partners respectively. My hands‑on experience covers building customer success plans, monitoring business performance metrics and conducting regular business reviews with stakeholders. I frequently acted as the business focal point to align with technical teams and resolve complicated API integration issues, while supporting renewal management and value mining for partners and clients. I am comfortable communicating with diverse stakeholders and can conduct daily business work in both English and Mandarin. I am capable of working independently and aligning cross‑functional internal teams to drive solution adoption and deliver tangible value for customers.