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Aven Duren

Operations Leader | Service & Contact Center Performance | KPI Execution & Team Leadership

United States UTC-6
English
Fluent
Remote experience
3+ years
US overlap
Full overlap

I’m an operations leader focused on improving performance, consistency, and accountability across service-based organizations. My experience centers on leading teams in multi-site and high-volume environments where clear expectations, strong KPI visibility, and structured execution drive results. I work closely with managers and frontline teams to improve throughput, reduce variability, and create more predictable performance. I’m at my best in environments where: Teams are already in place and need stronger alignment and execution KPIs exist but need better visibility and ownership Leaders value consistency, communication, and steady improvement I bring a hands-on leadership style, with a focus on: Team performance and coaching KPI tracking and operational visibility Workflow improvement and process consistency Cross-functional collaboration to remove bottlenecks I’m currently focused on operations leadership roles where I can contribute to a structured organization, strengthen team performance, and help drive reliable, measurable outcomes.

At a glance

Level Lead
Education Bachelor's
Business Administration
Looking for
Full-time
Messaging coming soon

Skills

Accounts Receivable Business Analysis Business Active Listening Back Office Support Customer Support Operation Management Call Center Operations Management

Membership Details

Member Since

April 10, 2026

Last Active

4 months ago