Avash Chapagain

Led full-lifecycle Salesforce Education Cloud implementations for 5 higher education institutions, translating complex enrollment and student service requirements into configurable applications using EDA, Flow, OmniStudio, and scalable data models supporting 30,000+ student records per organization. Designed record-triggered and screen Flow automation for student advising and case lifecycle processes, combining guided intake, conditional routing, queues, and Lightning Web Components to support 200+ advisors and reduce manual case triage time by 35%. Developed a university research administration solution integrating proposal intake, award tracking, approvals, and compliance workflows through Salesforce custom objects, Flow, Approval Processes, and MuleSoft, consolidating 4 legacy systems into a unified platform. Architected enterprise data migration and validation processes for complex client implementations, applying Data Loader, ETL workflows, deduplication logic, and structured data quality controls to migrate 1M+ records while achieving 98%+ post-migration data integrity. Established Salesforce DX, Git-based source control, CI/CD pipelines, and automated deployment practices across 8 concurrent managed-services organizations, strengthening release governance and supporting resolution of 30+ monthly enhancement requests while reducing deployment errors. Partnered with institutional stakeholders, business analysts, technical teams, and delivery colleagues to translate advising, grant administration, and nonprofit requirements into maintainable Salesforce solutions, supporting implementations across 5 higher education institutions and iterative client delivery.