Aundrae

IT Specialist and Social Media Manager with a background spanning hands-on technical support and 10+ years of content strategy and video production. Delivered technology support and training as the designated Mac Specialist at Geek Squad, Best Buy, earning the Customer Service Excellence Award for a consistently professional, client-focused approach, while mentoring junior technicians. Brought that same client-first mindset into a decade managing multi-brand social media portfolios — writing on-brand captions, producing short-form video content, and building content calendars that helped grow accounts to a combined 90M+ organic reach and 1M+ follower growth. Comfortable moving between technical problem-solving and creative content work, with a consistent focus on making people feel supported and getting the job done well.