Ashwana Rani

I’m a customer support specialist with 6+ years of experience managing end-to-end support operations for international e-commerce businesses. I specialize in email and live chat support, handling 50+ daily customer inquiries across platforms including Shopify, social media, and CRM tools like Zendesk and Freshdesk. In my current role, I independently manage customer interactions from first contact to resolution, including order tracking, refunds, shipping delays, and payment issues. I’ve also led a small remote support team, improved response times, and reduced repeat inquiries by identifying customer pain points and optimizing processes. I’m highly organized, detail-oriented, and comfortable working in fast-paced remote environments. I focus on delivering clear, empathetic communication that improves customer satisfaction and retention. I’m currently looking for remote roles in customer support, email/chat support, or e-commerce operations where I can contribute immediately and grow with a global team.