Arwin Jay Gumagay

Remote operations professional with 6+ years of experience supporting US-based companies across service dispatch, technical support, and healthcare administration. Currently manages end-to-end dispatch operations for a Southern California locksmith company, independently coordinating technicians, customers, and job records across CRM, phone, SMS, and email. Proven record of measurable results, including resolving 1,000+ customer issues monthly at a 95% satisfaction rate and maintaining 95–100% recertification completion on high-volume caseloads. Proficient in CRM and dispatch systems, Google Workspace, and AI-assisted workflows, with strong written and verbal communication across US time zones. Detail-oriented and dependable, with a track record of owning full workflows in fast-paced remote environments