Arnaldo Telo

Customer Experience and Operations Leader with over 15 years of experience managing large-scale customer support environments across telecommunications and digital platforms. Proven track record in leading high-performing teams, optimizing KPIs, and delivering exceptional service in fast-paced, 24/7 operations. Experienced in working with international clients, including the Booking.com customer service program, with a strong focus on customer satisfaction, process improvement, and operational efficiency. Skilled in managing multilingual teams and complex workflows, ensuring consistent performance and service quality. Fluent in Italian and English at a professional level, with deep expertise in supporting the Italian market and handling high-volume customer interactions across multiple channels. Known for strong leadership, problem-solving, and the ability to scale and structure operations effectively. Passionate about driving continuous improvement, developing teams, and contributing to business growth in global and remote environments.