ARIJIT ROY

PROFESSIONAL SUMMARY Results-driven NOC Incident Engineer with 4.5+ years of experience supporting mission-critical 24×7 enterprise production environments, global payment infrastructure and major incident operations. Experienced in P1–P4 Incident Management, Major Incident Management, bridge call coordination, stakeholder communication, SLA governance, MTTR improvement, production support, infrastructure monitoring, AWS operational activities, and ITIL-based incident management. CORE SKILLS Incident Management (P1–P4) • Major Incident Management • Production Support • 24×7 NOC Operations • ServiceNow • Splunk • SolarWinds • New Relic • OpManager • PRTG • Intermapper • Wireshark • Alert Validation • Event Correlation • SLA Management • MTTR Reduction • RCA Support • Problem Management • Stakeholder Communication • Executive Communication • Bridge Call Coordination • Shift Handover • Continuous Service Improvement • Ping • Traceroute • AWS EC2 Operations • SOP / Runbook Execution • Tidal Enterprise Scheduler