Anthia Elam

I am an operations and administrative professional with experience in business operations, client service, workflow development, documentation, onboarding, training, HR support, records management, and process improvement. My background includes progressing from Administrative Assistant to Account Executive and General Manager, where I supported daily operations, customer relationships, employee training, recruiting, payroll processes, benefits administration, compliance, and internal procedures. More recently, I founded EarthBridge Support Services LLC and built its administrative infrastructure from the ground up. This included developing client intake processes, digital forms, secure document collection, payment workflows, follow-up systems, records management procedures, file structures, service-delivery workflows, SOPs, and business documentation. I also use AI tools such as ChatGPT alongside Microsoft Office and Google Workspace to research, organize information, improve processes, and produce professional documentation. My strengths are taking scattered information or an inefficient process and turning it into an organized, repeatable system. I am comfortable coordinating people, documents, deadlines, client communication, and multiple priorities while maintaining accurate records. I am seeking a remote Operations Coordinator, Implementation Coordinator, Client Success Coordinator, or Program Coordinator position where I can combine organization, problem-solving, client support, and process improvement. I am especially interested in organizations where I can grow into greater responsibility over time.