Annisa Nurul Fajrin

I am a versatile professional with a unique blend of clinical healthcare knowledge and corporate customer service expertise. Currently, I leverage my background to deliver empathetic and high-quality client support. I have over 3 years of combined professional experience. This includes 2 years as a Call Centre Agent at Bank Mega and over a year of clinical practice as a Registered Midwife (Bidan Pelaksana) across various hospitals and community health centers (Puskesmas). Throughout my career, I have achieved two significant milestones: 1. In my banking role, I successfully increased my individual customer satisfaction (CSAT) score by 15% within six months by optimizing problem-solving efficiency and maintaining excellent phone etiquette. 2. In my healthcare role, I successfully managed critical patient intake and coordinated administrative clinical workflows for up to 50+ patients daily during my rotation at major regional hospitals. Moving forward, I am seeking a remote role as a Healthcare Virtual Assistant, Medical Transcriber, or Customer Service Specialist (Bahasa Indonesia/English Speaker). I aim to utilize my medical terminology knowledge and corporate communication skills to deliver exceptional remote operational support.