Angela Lynn Hibdon

I am not necessarily looking for the same thing I have been doing, but more of a challenge and something that will tap into the wide range of skills I’ve acquired over my career. I’ve worked remotely for the last 15 years and prefer to continue in a remote position with willingness to travel. In my most recent role as Client Engagement Operations Manager, I administered the Salesforce and Gainsight systems for customer success, professional services, and support — configuring the systems, protecting data integrity, and building the automated workflows that removed manual, repetitive work from the team's day-to-day. I designed and built a customer health scorecard framework that tracks account health and predicts churn risk with reporting and dashboards, giving the team a view of retention and revenue opportunities. I’ve also used AI tools to speed up the build of components, automations, and reporting. I have experience with Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Experience Cloud, Salesforce Data Cloud, Pardot, CSS, HTML, Apex, VSCode, Gainsight CS, Gainsight PX, Jira, Confluence, etc. I am proficient in M365 tools, Google tools and many others. I care about helping people do their jobs well, and I love turning an inefficient process into something clean and scalable. I enjoy meeting with clients and configuring systems to meet their needs. I have a fast learning curve on new systems, and I have a process-improvement mindset. I enjoy mentoring others and training people on new functionality. I have experience writing policy and standard operating procedures / technical documentation. In addition, I think strategically and holistically about configuration changes and process changes to ensure we are meeting the real need/ pain point with the best solution possible to reduce negative impact and contribute to real progress across the organization.