Andrew Burns

I’m a healthcare technology professional with 12+ years of experience across SaaS, EHR, Customer Success, implementation, onboarding, technical support, and account management. At Office Ally, I progressed from technical support into one of the founding EHR Specialist roles and later became the sole EHR Specialist Lead. I managed relationships with 100+ healthcare practices, led onboarding and implementation work, delivered more than 1,000 live trainings, and helped drive 85–90% platform usage across assigned clinics. My background includes EHR and practice management workflows, claims, eligibility, clearinghouse operations, revenue cycle processes, customer escalations, Salesforce, and cross-functional work with Product, Development, QA, Support, and Implementation teams. I’ve also completed the IBM Full Stack Software Developer and Google AI Professional Certificates, expanding my hands-on experience with Python, APIs, JavaScript, React, and AI. I’m looking for a remote healthcare SaaS role in Customer Success, Implementation, Technical Account Management, Solutions, or another customer-facing technical function where I can combine healthcare domain expertise with technical problem solving.