Amy Lambert

I'm an experiences Customer Support Operations and Vendor Management leader with 10+ years of experience building and scaling global support ecosystems across Netflix, Meta, and GoPro. I have a proven track record owning BPO performance, quality programs, and vendor enablement, driving improvements in CSAT, SLA adherence, and operational efficiency. Throughout all my roles, I'm known for building structured systems, often from scratch, aligning cross-functional partners, and translating customer experience signals into scalable operational strategy.