Amjad AbuZaid

I'm a bilingual (Arabic/English) customer operations and client coordination professional with experience across telecom, healthcare, and AI. Over the past several years, I've worked in client-facing and account support roles, managing high-volume customer interactions, coordinating between healthcare providers and internal teams, and more recently, evaluating AI model outputs for major technology clients. At AT&T (via Sutherland), I managed 18-25 daily account interactions and resolved over 4,400 account and billing cases annually, while maintaining a 90% non-escalation rate by proactively identifying plan alternatives for at-risk customers. At 3D|Diagnostix, a US healthcare company, I served as the primary liaison between referring doctors and our internal lab, handling around 30 calls a day to ensure patient case information was accurate and complete before cases moved to production. I'm currently doing freelance AI model evaluation work, assessing AI-generated content for accuracy and quality across large-scale datasets. I'm looking for a remote Customer Success, Account Management, or Client Coordination role where I can own a portfolio of accounts, build trust-based relationships, and keep operations running smoothly, ideally with a company that values structured processes and clear communication.