Amine Hamidache

Highly skilled Customer Service and Advanced Technical Support Specialist with extensive experience managing end-to-end user lifecycles across multinational remote environments. Proficient in resolving complex software and hardware troubleshooting requests using enterprise ticketing systems and CRM's like Fogbugz, Zendesk and Adversus . Proven track record in navigating high-pressure back-office telecom escalations, stabilizing at-risk accounts, and bridging the gap between users and product development teams through systematic bug reporting and feedback loops. Bilingual professional (English/French) dedicated to driving seamless onboarding, proactive problem-solving, and exceptional customer retention.