Amer V ArulQuins A/L Erlappan

I’m a customer service professional with 15+ years of experience, including more than 4 years in remote email support at Seven Seas Worldwide Group, an international shipping and relocation company. I handle a high volume of customer emails every day about shipping services, pricing, documentation, deliveries and booking changes, and I keep clear, accurate records of every case in our CRM system. Two things I’m proud of: First, I was trusted to manage the shared email queues when my supervisors were away, so customers still got replies on time and the team’s work kept flowing. Second, I respond by email to customers who have trouble reaching us by phone, and I keep a good rapport with them, so they feel heard and get the help they need. I’m very interested in AI. I regularly test it and look for ways to use it to improve my work, such as faster, clearer replies and better organisation. Outside work, I’ve been doing side projects and built Chartself (chartself.com) using AI, which has taught me a lot about learning new tools quickly. I’m looking for a remote customer support or email support role where I can help customers solve problems clearly and calmly. I work well independently and with other teams, and I’m comfortable working with an international team.