Amber Mifflin

Customer Support and Customer Success professional with 10+ years of experience delivering high-quality, empathetic service across healthcare, financial services, and consumer products. Skilled in managing high-volume ticket queues via chat and email, resolving escalations, maintaining strong CSAT scores, and collaborating cross-functionally to improve the customer experience. Experienced with Salesforce, Zendesk, HubSpot, Google Workspace, and Slack. Proven ability to identify customer pain points, maintain accurate CRM records, and contribute to process improvements that reduce handle time and increase first-contact resolution. Known for a calm, solutions-focused approach and the ability to quickly learn new tools and systems. Seeking remote customer success or support roles where I can bring consistency, empathy, and operational excellence to a team that values both people and performance.