Amantur Isaev - Remote Professional

Technical Support Engineer with 3+ years of experience in high-availability Fintech and B2B SaaS environments. Proven ability to reduce resolution times and improve system stability, previously cutting critical incident resolution by 90% at a regional bank. Skilled in triaging complex bugs, implementing proactive monitoring with ELK and Grafana, and building technical knowledge bases from scratch to cut new hire onboarding time.

At a glance

Level Junior

Experience 5 years

Education Bachelor's
Applied Informatics

Compensation From $12,000/yr
$12/hr

Looking for

Full-time Part-time Contract

Open to

Video Interview

Paid Trial

Background Check

Messaging coming soon

Skills

Technical Support Customer Support Back Office Support Jira Developer tools Logging and monitoring Security - Azure Active Directory B2B B2C Email Support English Speaking IT SaaS Product Knowledge Helpdesk Support

Membership Details

Member Since

July 21, 2026

Last Active

3 months ago