Amanpreet Deol

Currently serving as a Business Support Analyst - ITSM Product Owner at York Region, leveraging ITIL certification and extensive IT support experience to drive efficient service management processes. Holds a Bachelor's degree in Business Administration and Management from York University and a Post Graduate Certificate in IT Network Security from Conestoga College. Has contributed to technical support and IT service delivery in roles at F12.net and YM INC., showcasing strong expertise in information technology, desktop computers, and ITSM frameworks. Committed to optimizing IT service operations through strategic solutions and collaborative teamwork.