Amanda Perry

I’m a Customer Support/Community Management professional with 20+ years of experience across healthcare, mental health, patient support, and customer experience. Most recently, I worked in healthcare as a Care Coordinator and was promoted to Community Management Specialist, where I supported patients, handled complex questions and billing concerns, managed online communities, and collaborated with internal teams to resolve issues and improve the customer experience. Two things I’m especially proud of: • I was promoted from Care Coordinator to Community Management Specialist after demonstrating strong performance, reliability, and leadership within my team. In that role, I helped manage a Facebook community of 22,000+ members while maintaining consistently high customer satisfaction. • As a Care Coordinator, I regularly maintained patient satisfaction above 95% while managing a high volume of calls, emails, billing questions, payment arrangements, medication confirmations, and other patient needs. I learned how to balance efficiency with the human side of healthcare - something I believe is incredibly important. For my next role, I’m looking for a fully remote position in care coordination, patient/customer support, client experience, community management, or a related healthcare or mental-health-focused role. I do my best work when I can combine problem-solving, communication, empathy, organization, and technology to make someone's experience easier. I’m looking for a company that values both its customers and its employees, communicates well, and trusts experienced people to do their jobs.