Aman Srivastava

Salesforce Business Analyst with 11+ years of total experience, including 8+ years specialising in Salesforce Administration, Business Analysis, and CRM Operations across Sales Cloud, Service Cloud, and Experience Cloud, AgentForce. Proven track record acting as the primary liaison between IT business partners, global stakeholders, and Salesforce development teams — gathering requirements, translating business needs into user stories and functional specifications, and driving sprint delivery through backlog grooming and agile ceremonies. Experienced in governance and compliance support, including SOPs, controls documentation, audit readiness, and data integrity initiatives. Skilled in coordinating UAT and training/adoption activities across distributed teams spanning AMER, EMEA, and APAC time zones.