Alvin Mulingbayan

End-to-End Client Lifecycle & Onboarding: Managed full SaaS client lifecycles—from onboarding and activation to ongoing support and long-term retention. Ensured smooth system setup and accelerated feature adoption for new accounts. Omnichannel Customer & Technical Support: Delivered high-responsiveness support across email, chat, and SMS platforms, resolving technical inquiries and troubleshooting platform issues efficiently. Billing & Subscription Management: Handled plan changes, account adjustments, invoice clarifications, payment follow-ups, refunds, account credits, and subscription proration. CRM & Process Management: Leveraged Zoho CRM, HubSpot, and ActiveCampaign to track account health, manage client workflows, and collaborate with internal teams on escalations. Client Retention & Success: Maintained high customer satisfaction and minimized churn through proactive outreach and ongoing relationship management.