Allura Peoples

As a Billing Customer Care Analyst at Lumen Technologies, I specialize in resolving complex billing and collection issues for business customers, managing service tickets, and coordinating with cross-functional teams to ensure timely resolutions. I review account documentation to support billing adjustments, monitor outstanding issues, and maintain clear communication with customers and internal stakeholders. My role requires strong analytical skills, attention to detail, and a customer-focused approach to improving service quality and ensuring compliance with customer contracts and service-level agreements.