Allan

Dynamic IT Director with 15 years of experience spearheading digital modernization and enterprise-wide infrastructure, SaaS, and support transformations. Proven expert in End User Services support management, Endpoint Management, SSO (EntraID & AD), and M365 operations support within highly regulated environments. Demonstrated success in transforming and leading global support organizations in high paced and dynamic environments, managing SOC2 and ISO compliance audits and driving operational excellence through continuous improvement, customer feedback / customer first mindset.