Alicia Mercado

What I bring to the table: Operational Excellence: Expert at navigating high-volume onboarding queues while maintaining strict accountability and regulatory standards. Fraud Mitigation: Sharp eye for identifying sophisticated fraud patterns during the account opening process, ensuring the safety of the institution's assets. Customer-First Mentality: I believe fraud prevention shouldn't come at the cost of service. I use tools like Eltropy to maintain high-touch communication, turning the onboarding process into a competitive advantage. Technical Proficiency: Power user of the Symitar ecosystem and Alloy's Identity Decisioning Platform, enabling data-driven decisions in real-time.