Alexander König

Customer Success & Support Specialist with hands-on experience in digital health, patient onboarding, technical support, and customer relationship management. At Vivira Health Lab, I supported patients using a digital health application, handling 40–50 customer interactions per day across phone, email, and live chat, with first-contact resolution rates of up to 92%. My experience includes patient onboarding and app activation, troubleshooting, complex case resolution, objection handling, and supporting long-term user engagement. I am comfortable working with CRM and ticketing systems such as HubSpot, Zammad, and ESPO, as well as digital collaboration tools and performance dashboards. With an additional background in sports, rehabilitation, and social care, I combine strong communication skills and empathy with a structured, solution-oriented approach. I learn new tools quickly, adapt well to changing environments, and enjoy making complex processes easier for customers. I am looking for a fully remote opportunity in Customer Success, Customer Support, Patient Success, or Account Management, ideally within digital health, HealthTech, SaaS, or e-commerce. I bring a strong customer-first mindset, technical curiosity, and a genuine interest in helping people achieve positive outcomes.