Alex Rodriguez

System Administration: User Management (AD), System Installation & Configuration, Back & Disaster Recovery, Documentation & Automation. Security Administration: AtricWolf, CrowdStrike Technical Support: Offer support via phone, email, and remote tools, including troubleshooting retail-specific hardware and software. Windows.MacOS environment Customer Interaction: Assist customers with end-user training, best practices, and issue resolution.Credentials Management: Manage user credentials for ordering apps, customer portals, and trade show platforms. System Maintenance: Track, maintain, and update inventory Ticketing Systems: NinjaOne RMM, ZenDesk, Jira Law Firm Support: iManage and NetDoc troubleshooting experience