Alena Sergeeva

International B2B Customer Success professional with 10+ years of experience managing complex client relationships, driving retention, and building operational infrastructure across Europe, the USA, and Turkey. Proven track record: NPS +17 pp, 88% CRR, team-driven portfolio growth from 23 to 38 accounts. Experienced team lead (6 direct reports across product, sales, and support) with hands-on expertise in EUDR/EUTR supplier assessments, FSC certification preparation, and supply chain compliance. Focused on Customer Success roles where domain expertise in supply chain compliance and reliable execution create measurable business impact.