alejandra ramirez

I am a bilingual Customer Service professional with experience in customer support, operations, logistics, and procurement. I have worked directly with customers and internal teams through phone, email, WhatsApp, social media, and in-person channels, providing timely solutions and ensuring a positive service experience. Most recently, I worked as a Customer Service Agent at Alorica, handling calls in both English and Spanish, resolving customer inquiries and requests, managing cases, and providing support throughout the entire resolution process. Previously, I worked as a Procurement Analyst at Iluminata S.A.S., where I coordinated suppliers and orders through SAP while providing real-time support to internal clients. I also have several years of experience in operations coordination, complaint resolution, inventory management, and team supervision. I am a native Spanish speaker with a B2 level of English and experience using SAP, CRM platforms, Excel, Microsoft Office, Google Suite, and digital communication tools. I am organized, adaptable, detail-oriented, and comfortable working in fast-paced and remote environments. I am currently looking for a remote opportunity in Customer Service, Customer Support, Customer Experience, Virtual Assistance, Operations Support, or bilingual client service, where I can combine my communication skills, problem-solving ability, and operational experience to provide excellent customer experiences and reliable support to the team.