Aldi Saputra

I am a Customer Service and Customer Success professional with over 10 years of experience across fintech, e-commerce, banking, and entertainment industries. Most recently, I worked at Luno as a Customer Success Associate, where I handled customer inquiries, complex payment-related cases, escalations, and cross-functional coordination to ensure customers received accurate and timely resolutions. Throughout my career, I have developed strong skills in customer communication, problem-solving, case investigation, escalation management, and working with SLA-driven environments. At Luno, I was also recognized as one of the “Standouts Lunauts” through an internal employee vote in 2024. I am now looking for a remote Customer Service, Customer Success, Customer Experience, or Operations role where I can use my customer-facing experience while continuing to grow in a fast-paced and technology-driven environment. I enjoy solving problems, taking ownership of customer issues, and working with different teams to improve the overall customer experience.