Alana Liegh Grace F. Garcia

I am a dedicated and adaptable professional with experience in dispatch coordination, customer service, appointment scheduling, documentation, and teaching. I worked as a Senior Dispatch Coordinator at AM Call Center from January 2024 to July 2025 and as a Practice Teacher at Laureta National High School from August to December 2025. As a Senior Dispatch Coordinator, I coordinated technician dispatches, managed service requests, scheduled appointments, assisted customers through phone and email, and maintained accurate records. This experience strengthened my communication, organization, time-management, and problem-solving skills. I also supported customer concerns involving locksmith and garage door services while helping maintain smooth daily operations. As a Practice Teacher, I prepared learning materials, organized classroom activities, managed schedules, and adapted to different needs. These responsibilities helped me develop patience, flexibility, planning, and task management skills. Outside my work experience, I enjoy blogging and graphic design. I create and organize blog content and explore designing graphics, layouts, presentations, and templates using Canva. I am familiar with Workiz, WePro, Power Dispatch, WhatsApp, Google Workspace, Microsoft Office, and online communication tools. I am seeking a remote Virtual Assistant, administrative support, or customer support role where I can apply my existing skills, learn new systems, and provide dependable support. I am organized, detail-oriented, responsible, and committed to producing accurate, high-quality work.