Akash sharma

I’m a dedicated Customer Service and Support professional with experience working for leading global companies Accenture, Concentrix, and Teleperformance, where I’ve represented world-class brands such as Verizon, Meta, and Amazon. Over the years, I’ve developed strong expertise in customer communication, issue resolution, and technical troubleshooting across telecom, social media, and e-commerce industries. My approach is always centered on delivering excellent service, fostering trust, and ensuring every customer interaction adds value to the business. At Accenture, I supported Verizon customers with billing and service inquiries. At Concentrix, I served as a Meta Pro Agent, assisting businesses in optimizing their social media and advertising strategies. And at Teleperformance, I worked as an Amazon Seller Support Associate, helping sellers manage accounts and resolve marketplace challenges. I take pride in being adaptable, empathetic, and solutions-driven thriving in fast-paced environments while maintaining a professional and positive attitude. I’m passionate about continuing to grow in customer success, client relations, and tech-enabled support roles where I can contribute to a company’s goals while creating meaningful customer experiences.