Aine Martin

Customer operations and team leadership professional with 9+ years’ experience supporting high-volume service environments across logistics, telecoms, and retail. I specialise in building strong customer service teams, onboarding and developing new hires, and creating structured training programmes that improve performance, retention, and service quality. In my most recent supervisory role, I led a 15-person team across onshore and offshore locations, supported recruitment and onboarding processes, managed enterprise client relationships, and handled senior escalations while maintaining SLA performance. I also designed onboarding frameworks, refreshed Zendesk workflows, and prepared operational reporting for Monthly and Quarterly Business Reviews with key clients. Known for being a highly approachable, people-focused leader who builds trust quickly, mentors staff effectively, and strengthens team engagement while keeping operations organised and data-driven. Experienced working with Zendesk, Salesforce, Genesys, and remote collaboration tools, and comfortable supporting distributed teams in fully remote environments. Currently seeking remote opportunities in customer operations leadership, recruitment support, onboarding/training coordination, service delivery, or talent-focused roles where I can contribute to building strong teams and delivering excellent customer outcomes.