Ahmed McQueen

Results-driven IT professional with over 7 years of experience in network operations, IT support, and data center environments. Proven expertise in managing Tier II technical support, coordinating incident response, and executing escalation procedures using enterprise-level ticketing and monitoring systems. Adept at troubleshooting complex infrastructure, maintaining high SLA compliance, and delivering exceptional remote and on-site assistance. Holds an active Public Trust Clearance alongside Security+, A+, and HDI certifications.