Ahmed Hiba

I am a bilingual English-Arabic professional with strong experience in customer service, healthcare administration, dental front desk operations, and office support. My background includes appointment scheduling, insurance verification, billing, claims follow-up, patient communication, data entry, records management, and coordinating daily workflows in busy healthcare environments. I have worked in general, orthodontic, and pediatric dental offices and understand how to balance professionalism, empathy, speed, and accuracy in every interaction. I am comfortable using Dentrix, Dentrix Ascend, Eaglesoft, Weave, and Microsoft Office 365, and I adapt quickly to new systems and processes. Employers value me for being dependable, organized, detail-oriented, and calm under pressure. I take pride in delivering excellent service, resolving issues efficiently, and helping both patients and teams have a smoother experience. I am seeking a remote role where I can apply my administrative, communication, and problem-solving skills in customer support, patient coordination, scheduling, or virtual office operations.