Agasta Keren Wangechi

Experienced Product Operations and Customer Experience professional with 9+ years of experience supporting digital platforms, service delivery, and cross-functional operations across healthcare, government, technology, and customer-focused environments. Skilled in coordinating teams, optimizing workflows, managing stakeholder relationships, and improving operational performance through data-driven decision-making and process improvement initiatives. Proven track record in product operations, onboarding and customer journey optimization, KPI tracking, systems implementation support, and Agile delivery coordination. Experienced working with technical and non-technical teams to improve efficiency, customer satisfaction, and service outcomes across fast-paced environments. Seeking remote opportunities in Product Operations, Customer Success, Service Delivery, Program Coordination, or Systems Implementation where I can contribute to operational excellence, customer experience improvement, and scalable business growth.