Adriana Henriquez

Results-driven Customer Support and Sales Professional with 7+ years of experience across remote and on-site environments in customer service, business development, logistics, and operations. Proven ability to increase conversions, drive revenue growth, and enhance customer retention through high-volume, multi-channel communication. Demonstrated success managing inbound and outbound interactions via phone, email, chat, and CRM platforms while maintaining high customer satisfaction. Bilingual in English and Spanish with strong remote collaboration and self-management capabilities.