ABOUHAFS Bassime

Training Manager with 10+ years of experience in learning & development, customer support, and operational performance within international environments. I specialize in remote training delivery, working with multicultural teams, and driving performance through structured, results-oriented learning strategies. At Electrolux, I designed, adapted, and delivered training programs covering processes, tools, sales, and quality. I also translated and localized training materials (French/English) to ensure clarity, engagement, and operational impact across different markets. I played a key role in major transformation projects, including tool migrations and process optimization, while monitoring performance through KPIs. With strong IT skills, I am proficient in CRM systems and contact center tools (Genesys, C4C), as well as in creating and optimizing digital learning content. I excel at simplifying complex information, adapting training materials for remote audiences, and ensuring effective knowledge transfer. Highly autonomous, adaptable, and results-driven, I am currently seeking a fully remote position as a Training Manager, Learning & Development Specialist, Content Trainer, or Customer Experience Specialist, where I can support team development and continuous improvement in a distributed environment.