Abhik Vadhva

7+ years turning back-office complexity into streamlined operations. I specialise in CRM management, data coordination, and non-voice client support — ensuring every account, record, and workflow runs without friction. At Qualifacts, a US-based healthcare SaaS company, I spent 4.5 years as a Client Account Associate — managing end-to-end account operations, handling CRM updates, generating reports, and coordinating between client-facing teams and internal departments. My work directly supported client retention and data accuracy across multiple accounts. Before that, I built a solid foundation in back-office operations at President Hyundai, and in structured training delivery at DDUGKY — giving me a cross-industry perspective on process adherence, documentation, and stakeholder communication.