Abdurrahman Prabaswara Sidi

The main project is a 12-month B2B connectivity project for BBPKA PDN, an institution under Indonesia’s Ministry of Home Affairs, running from January to December 2026. The project has a total contract value of approximately IDR 540 million and involved the provision and implementation of 700 Mbps Dedicated Internet and 500 Mbps Broadband connectivity to support the institution’s operational requirements. I served as the assigned Account Manager and primary customer-facing coordinator, effectively taking responsibility for coordinating the project from the customer side throughout the implementation process. My role involved understanding and communicating customer requirements, maintaining regular communication with key stakeholders, and coordinating with Telkom’s internal sales, technical, provisioning, and operational teams to ensure that commercial and technical requirements remained aligned. Throughout the project, I monitored implementation progress, facilitated communication between the customer and internal teams, followed up on outstanding activities, and coordinated issue resolution whenever obstacles emerged during provisioning and service activation. This required balancing customer expectations with internal operational processes while ensuring that all relevant stakeholders had clear information regarding project progress and requirements. The project contributed approximately IDR 540 million in contract value to Telkom’s enterprise business and provided me with hands-on experience in managing a significant government B2B account. It strengthened my capabilities in stakeholder management, cross-functional coordination, customer relationship management, project monitoring, problem solving, and enterprise service delivery, while giving me practical exposure to coordinating commercial and technical teams within a large telecommunications organization.