The ServiceDesk Engineer will troubleshoot complex technical issues, perform root cause analysis, and investigate product bugs. They will also standardize support processes, automate routine tasks, and participate in on-call incident management.
Remote Software Development Jobs (48,099)
Job category = Software Development
The role involves managing service desk reliability through SRE fundamentals, incident resolution, and infrastructure automation. You will collaborate with engineering and product teams to identify bottlenecks and facilitate technical communication.
The ServiceDesk Engineer L2 will troubleshoot complex technical issues, perform root cause analysis, and maintain documentation for L1 and L2 teams. They will also investigate product bugs, automate routine tasks, and participate in on-call incident management.
Community Engineer (SWE3), Brilliant Black Minds (United States)
Karat
·
Full Time
·
6 Weeks Ago
Karat
The Community Engineer will build AI-powered tools and automations to support a community of 11,000+ software engineers. The role involves a mix of hands-on software development and community program management, including Discord moderation and project leadership.
Lead end-to-end analytics services delivery and serve as a senior pre-sales partner to drive strategic value for life sciences customers. Oversee the managed services delivery model, champion AI integration, and build a high-performing team to ensure customer retention and product adoption.
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Provide remote technical support for networks, servers, and cloud environments while managing client interactions via ticketing systems. Design and implement solutions to enhance system security, performance, and uptime.
The Value Engineer will serve as the analytical backbone of the Customer Success organization, quantifying the business impact of the platform for pharmaceutical clients. Responsibilities include building ROI models, translating commercial objectives into measurable KPIs, and providing data-driven narratives for client business reviews.
The Sales Engineer will act as a technical consultant to modernize physical operations through IoT solutions, managing product demonstrations, value assessments, and system integrations. They will also serve as a liaison between product and sales teams to provide technical feedback and support customer deployment plans.
You will design, train, and deploy computer vision models while owning the full machine learning pipeline from data preprocessing to production. You will also collaborate with cross-functional teams to integrate these solutions into the platform and establish observability benchmarks.
The Enterprise Customer Support Engineer will lead complex product escalations and act as a subject matter expert for the global support team. They are responsible for providing technical enablement, contributing to the knowledge base, and collaborating with developers and product managers to resolve issues.
You will lead infrastructure security initiatives, defining architectural patterns and security automation across GitLab's SaaS and self-managed platforms. Additionally, you will conduct threat modeling, mentor engineers, and drive business outcomes by pragmatically implementing security capabilities.
Design and implement data processes using Azure cloud-based infrastructures and Databricks. Develop and version data models while optimizing ETL performance and executing data migrations.
Design, build, and manage end-to-end integrations and automations across enterprise business systems like CRM, Oracle Fusion Cloud, and Salesforce. Collaborate with cross-functional teams to translate business requirements into scalable, high-impact technical solutions.
The role involves designing and structuring data models in Snowflake optimized for analytics and business decision-making. You will also maintain and improve existing data pipelines while collaborating with infrastructure teams to ensure data quality and availability.
You will design and maintain complex, high-traffic systems to ensure the delivery of a world-class research technology product. The role involves working within a results-focused team to combat fraud and improve traffic quality while maintaining high-quality code standards.
You will design and maintain complex, high-traffic systems to ensure the delivery of a world-class research technology product. The role involves working within a results-focused team to combat fraud and improve traffic quality while maintaining high-quality code standards.
The Cybersecurity Manager leads daily threat monitoring, incident response, and security tool management while directing a team of security analysts. They also ensure compliance with PCI DSS and ISO 27001 standards and collaborate with IT infrastructure teams on secure configurations.
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You will expand and maintain signal sensing products while working directly with stakeholders to shape the product roadmap. Additionally, you will lead technical design reviews and ensure the integration of modern software and hardware advances.
The Consulting Manager will lead a team of AI/ML Solutions Architects and Consultants to ensure high-quality project delivery and customer success. They will also act as a thought leader, driving AI/ML strategy and collaborating with sales teams to identify and execute growth opportunities.
Senior System / Business Analyst
Social Discovery Group
·
Full Time
·
6 Weeks Ago
Social Discovery Group
The analyst will transform business and product requirements into clear, structured technical documentation for web products. They will collaborate closely with product, design, and engineering teams to ensure specifications are complete and standardized.
You will own and drive the technical direction for infrastructure systems while balancing reliability, scalability, and cost. Additionally, you will lead incident response for complex issues and partner with cross-functional teams to deliver medium-to-large SRE projects.
You will act as a technical advisor to merchants, translating complex business needs into scalable payment solutions. You will also collaborate with sales and product teams to drive client engagements and identify feature enhancements based on market feedback.
You will build high-impact, operator-facing applications and data-intensive dashboards by integrating AI/ML backends with frontend interfaces. The role involves end-to-end ownership of features, from architecture and development to deployment in production environments.
You will act as a technical anchor, driving architectural strategy and setting the quality bar for multi-component systems. Additionally, you will lead AI-driven workflows and mentor engineering peers to ensure high-performance delivery.
Data Warehouse Engineering Manager(REMOTE) #ESF6167
ExpertHiring
·
Full Time
·
6 Weeks Ago
ExpertHiring
Lead and mentor a high-performing data engineering team while architecting scalable data warehouse and lakehouse solutions on Databricks and Azure. Implement DevSecOps principles, CI/CD pipelines, and AI/ML technologies to optimize data processes and ensure compliance in a healthcare environment.
The Senior Technical Architect will design and optimize critical core infrastructure, ensuring the robustness and performance of servers, storage, and network systems. They will also provide expert-level support for complex incidents and guide technical teams in implementing infrastructure solutions.
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The Service Delivery Engineer provides 2nd-level support for Cisco routing, switching, and security solutions while ensuring the stable operation of complex enterprise networks. They also assist customers during the integration phase of new projects and collaborate with internal teams to maintain efficient technical solutions.
The Security Solutions Architect will design and implement complex, customer-specific security architectures such as SASE and Zero Trust. They are responsible for the end-to-end delivery of security projects, including strategic consulting and the execution of Proof of Concepts.
You will support major clients in the stable, secure, and performant operation of their data center networks, focusing on Cisco ACI environments. Responsibilities include analyzing network infrastructure, executing migrations, implementing automation, and collaborating closely with client network teams.
The Finance Business Partner will collaborate with operational leaders to provide financial insights, budgeting, and forecasting to drive profitability. They are responsible for developing Power BI dashboards and translating complex financial data into actionable strategic recommendations.
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