Wholesale Customer Service Representative

Medisca is a global company leveraging strong partnerships to serve healthcare professionals across diverse wellness disciplines. Offering extensive and essential solutions - including pharmaceutical ingredients and service, mixing technology manufacturing, analytical testing, and education – Medisca is bridging the gaps in healthcare with an unwavering commitment to precision, innovation, and societal impact. 

The Wholesale Customer Service Representative’s main responsibility is to provide exceptional service to Wholesalers and Corporate Accounts by ensuring quality responses to the flow of incoming calls and orders.

If you are an enthusiastic self-starter, goal driven, love customer service and have an interest in the pharmaceutical industry, then we are looking for you!

 The position is: Remote

Travel required: Up to 6 weeks/year

The opportunity

Responsibilities & Duties:

Business Development Support                                                                        

• Support the Business Development sales team with their account requests
• Process and set up inventory for accounts
• Provide administrative and data integrity assistance
• Set Up Sub-Accounts for Wholesale clients
• Participate in the weekly team meetings and provide feedback/suggestions for improvement

Process Orders for Wholesalers and Corporate accounts

• Process dropship and EDI orders for Wholesale and Corporate accounts
• Verify inventory in stock & provide tracking details for orders
• Follow up on shipping or FedEx discrepancies
• Advise Wholesale accounts on any delays and issues with their orders                             

Customer Complaints, Returns and Credits                                                          

• Record all customer complaints, enter a formal complaint into Master Control and follow up with the Quality Control department when needed
• Enter Return Authorizations and request appropriate paperwork
• Submit credits to be issued for clients and Wholesale accounts

Qualifications

• Up to one (1) year experience in customer service
• Minimum Cegep/College degree
• Excellent communication skills required; fluent English (oral and written)
• Ability to work in a fast-paced environment and to manage stress effectively
• Excellent time management
• Goal oriented with a drive to continuously learn
• Positive language and an ability to read customer needs
• Knowledge of Microsoft Office (Excel, Word and Outlook)

What’s in it for you …   

We invest time and resources into making sure Medisca is as good as the people we hire.  

• Work/Life Balance  – PTO, vacation policy and paid statutory holidays  
• Invest in your health – Group Benefit plan and health savings account  
• Your Future is Bright – Opportunities to learn and grow within Medisca  
• Save for your Future – Medisca contributes to a 401k plan when you invest in the plan  
• Help us grow – Employee Referral Program  
• We like to have fun – company events throughout the year 

We thank all applicants for their interest; however, only candidates to be interviewed will be contacted.  

We are an equal opportunity employer.  

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