Virtual Medical Assistant – MedSpa Specialist

Virtual Medical Assistant – MedSpa Specialist

Permanent Work From Home | Philippines-Based | Full-Time

Support a Leading US Medical Spa. Build an International Career.

Doneverse is a fast-growing digital production and business support company that partners with founders and growing businesses across the United States. We connect exceptional remote professionals with high-performing clients who value expertise, initiative, and ownership.

We are currently seeking an experienced Virtual Medical Assistant – MedSpa Specialist to support a premium US-based Medical Spa.

This is not a general virtual assistant role.

We're looking for someone who understands the aesthetics and cosmetic wellness industry, can confidently communicate with patients, manage bookings and leads, and represent a luxury patient experience remotely.

If you've previously supported a MedSpa, cosmetic clinic, dermatology practice, or plastic surgery office, this could be the opportunity you've been looking for.

What You'll Be Responsible For:

Patient Experience & Communication

• Respond to patient inquiries via phone, email, SMS, and social media
• Provide professional guidance regarding services, pricing, availability, and treatment information
• Deliver a warm, responsive, and high-touch patient experience
• Maintain consistent communication aligned with clinic standards

Appointment & Calendar Management

• Schedule consultations and treatment appointments
• Confirm, reschedule, and follow up on bookings
• Help minimize no-shows through proactive communication
• Coordinate multiple provider calendars efficiently

Lead Management & Patient Conversion

• Respond rapidly to new inquiries and consultation requests
• Nurture prospective patients through the booking process
• Track and manage lead activity within CRM platforms
• Support consultation conversion and patient acquisition efforts

Patient Retention & Follow-Up

• Conduct post-treatment follow-up communications
• Send reminders for treatment plans and maintenance services
• Reactivate inactive patients
• Support membership renewals and package retention campaigns

Administrative Support

• Maintain accurate patient records and documentation
• Process intake forms and patient information
• Update CRM and EMR systems
• Ensure strict compliance with patient confidentiality and HIPAA requirements

Marketing & Reputation Support

• Assist with review generation and online reputation management
• Support seasonal promotions and clinic campaigns
• Maintain patient communication databases
• Assist with email and SMS marketing initiatives

Experience We Are Looking For:

Required

• Minimum 2 years of experience as a:
  • Virtual Medical Assistant
  • Medical Receptionist
  • Patient Coordinator
  • Medical Administrative Assistant
• Previous experience supporting a:
  • Medical Spa (MedSpa)
  • Aesthetic Clinic
  • Cosmetic Practice
  • Dermatology Clinic
  • Plastic Surgery Practice
• Strong written and spoken English suitable for US patient interactions
• Experience with patient scheduling, lead follow-up, and appointment coordination
• Proven experience working remotely
• Understanding of HIPAA compliance and patient confidentiality standards

Preferred

• Experience supporting US-based MedSpa or aesthetic clients remotely
• Background in patient conversion and retention campaigns
• Familiarity with MedSpa-specific software platforms

Industry Knowledge Required:

You should be comfortable discussing common aesthetic and wellness treatments, including:

Injectables

• Botox
• Dysport
• Dermal Fillers
• Lip Fillers

Skin & Facial Treatments

• Microneedling
• Chemical Peels
• HydraFacial
• Laser Treatments
• IPL Therapy

Wellness Services

• Weight Loss Programs
• IV Therapy
• Hormone Therapy
• PRP Treatments

Body Treatments

• CoolSculpting
• Body Contouring
• Skin Tightening Treatments

Software Experience (Preferred)

Practice Management Systems

• Zenoti
• Boulevard
• PatientNow
• Aesthetic Record
• Nextech
• Vagaro

CRM Platforms

• GoHighLevel
• HubSpot
• Salesforce
• ActiveCampaign

Communication Tools

• RingCentral
• Dialpad
• OpenPhone
• Zoom
• Google Workspace

The Ideal Candidate

You understand the aesthetics industry and what matters most to patients.

You're confident communicating with clients, managing appointments, handling inquiries, and following up on leads without needing constant supervision.

You take ownership, pay close attention to detail, and genuinely enjoy helping create an exceptional patient experience.

Most importantly, you know how to balance professionalism, empathy, organization, and urgency in a fast-paced healthcare environment.

Why Join Doneverse?

• Permanent Work-From-Home setup
• Work directly with US-based healthcare and aesthetics clients
• Competitive compensation package
• HMO upon regularization
• Paid time off
• Exposure to international healthcare operations
• High-autonomy environment that rewards initiative
• Career growth opportunities within a rapidly expanding organization

Work-From-Home Requirements

• Reliable high-speed internet connection
• Backup internet connection preferred
• Quiet and professional home office environment
• Modern computer capable of multitasking across multiple platforms
• Noise-cancelling headset for patient communications
• Willingness to work US business hours

Ready to Bring Your MedSpa Experience to a Global Team?

Apply today and become a trusted extension of a leading US-based Medical Spa while building a long-term remote career with Doneverse.