VIP Manager, Vietnam

Who We Are

About the Opportunity

What You’ll Be Doing

• Manage relationships with VIP clients in the local market.
• Cultivate and strengthen relationships with existing clients through consistent communication and rapport-building efforts.
• Develop and implement customer service processes and systems, including management rules and monitoring of key customer status.
• Analyze client behavior to identify unspoken needs and prepare key customer analysis reports.
• Collaborate with stakeholders across departments to deliver optimal service solutions and experiences.
• Drive growth of potential clients through product offerings, offline marketing activities, events, and campaigns.
• Partner with marketing teams to enhance brand awareness and drive leads and conversions among VIP tiers.
• Maintain accurate data and information for weekly updates and analysis.

What We Look For In You

• 4+ years of experience in sales and client services functions within the international financial sector, preferably in banking or investments.
• Proven track record of managing client portfolios including institutional clients, high net-worth individuals, and private bank customers.
• Experience working with trading platforms or exchanges is highly advantageous.
• Strong communication and written skills in both English and Vietnamese to effectively communicate with Vietnamese-speaking stakeholders in the local market.
• Ability to thrive under pressure and meet tight deadlines while maintaining excellent multitasking skills

Perks & Benefits

• Competitive total compensation package
• L&D programs and Education subsidy for employees' growth and development
• Various team building programs and company events
• More that we love to tell you along the process!