Vacation Planner Associate - WFH

About the Role

As a Vacation Planner Associate, you will assist clients in organizing and managing their leisure travel arrangements from start to finish. This role focuses on delivering outstanding customer service while ensuring each clients vacation itinerary is accurate, enjoyable, and tailored to their unique travel goals. Youll work closely with both clients and travel partners to coordinate bookings, answer inquiries, and handle the essential administrative tasks required to plan a seamless getaway.

Key Responsibilities

• Communicate with clients to understand their travel preferences, interests, and budget requirements.
• Research and coordinate flight, accommodation, tour, and transportation bookings.
• Maintain accurate client profiles, travel itineraries, and payment records.
• Support senior planners and travel consultants with detailed scheduling and vendor logistics.
• Respond promptly to client inquiries and assist with necessary itinerary changes or travel updates.
• Ensure a smooth and positive client experience by double-checking all travel documentation prior to departure.

Requirements

• Previous experience in customer service, administration, or hospitality preferred.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational ability.
• Ability to multitask and work effectively in a fast-paced environment.
• Basic computer skills required (Microsoft Office, email, and comfort navigating online booking tools).

Benefits

• Competitive compensation with performance-based incentives.
• Opportunities for professional growth within the travel and hospitality sector.
• Flexible work environment depending on company policy.
• Supportive team culture focused on collaboration and client satisfaction.
• Employee travel perks and discounts with select partners.