UX Researcher

Company Overview

Voted #1 EHR by PC Mag, WRS Health delivers fully integrated cloud-based EMR and practice management solutions to its clients. We continuously enhance our products and services, including EHR, practice management, marketing, patient coordination, and billing.

Job Overview

We are seeking a UX Researcher to lead early-stage product development by identifying client needs, gathering requirements, and translating business challenges into actionable product solutions.

You will work closely with clients, stakeholders, and technical teams to define product requirements, coordinate project execution, and ensure successful delivery. This role emphasizes product discovery, design thinking, requirements gathering, and project management, with product design supporting the development of user-centered solutions.

Key Responsibilities

Product Discovery & Research

• Lead discovery sessions, client interviews, and user research, applying design thinking methodologies to identify business challenges, understand user needs, and uncover opportunities for product improvement.
• Conduct market and competitor research, analyze client feedback, and use design thinking principles to explore, evaluate, and validate potential solutions before development.

Requirements Gathering & Analysis

• Gather, analyze, and document client and business requirements, translating them into functional specifications, user stories, acceptance criteria, and workflows.
• Collaborate with stakeholders and technical teams to clarify requirements, evaluate feasibility, and ensure alignment on project scope and expected outcomes.

Project Management & Execution

• Manage project scope, timelines, milestones, deliverables, and priorities from discovery through implementation.
• Coordinate cross-functional teams, monitor progress, resolve blockers, and communicate project updates to clients and leadership.

Product Strategy & Solution Development

• Translate research findings and business requirements into product recommendations aligned with user needs and company objectives.
• Collaborate with product leadership and technical teams to evaluate, prioritize, and plan product improvements.

Product Design & Prototyping

• Apply human-centered design principles to develop practical, intuitive, and user-friendly product solutions.
• Create or collaborate on wireframes, user flows, and basic prototypes to communicate concepts and validate requirements.

Collaboration & Stakeholder Management

• Serve as a liaison between clients, business stakeholders, and technical teams to maintain clear communication and alignment.
• Manage stakeholder expectations, address conflicting requirements, and facilitate discussions to support project decisions.

Leadership & Process Improvement

• Establish and improve processes, documentation standards, and best practices for product discovery, requirements gathering, and project management.
• Promote accountability, collaboration, and continuous improvement across product development

A Day in the Life

Your day may involve meeting with clients to understand their workflows and gather requirements, applying design thinking techniques to explore potential solutions, and collaborating with developers to clarify technical specifications. You may also conduct product research, create workflow diagrams or basic prototypes, coordinate project priorities and timelines, and provide project updates to leadership.

Your primary focus is ensuring that client needs are clearly understood, product opportunities are thoroughly explored, requirements are well-defined, and projects move efficiently from discovery to delivery.

Success Metrics

• Product Discovery & Design Thinking: Effective identification, exploration, and validation of client needs and product opportunities before development.

• Requirements Quality: Clear, complete documentation that minimizes misunderstandings and development rework.

• Project Delivery: Timely completion of project milestones and deliverables.

• Stakeholder Satisfaction: Effective communication and alignment between clients, leadership, and technical teams.

• Product Improvements: Delivery of solutions that improve client workflows, usability, and business outcomes.

• Process Efficiency: Continuous improvement in discovery, requirements gathering, and project management processes.

Job Details

• Job Type: Full-time | Independent Contractor
• Location: Remote
• Hours: Must be available during standard US business hours (9:00 AM – 5:00 PM EST or 8:30 AM – 4:30 PM EST)

Compensation will be based on location, experience, and qualifications.

This job description outlines the general responsibilities of the role and is not exhaustive. Additional duties may be assigned as needed to support business operations.

WRS Health is an equal opportunity employer.