Trilingual Collections Specialist (Portuguese)

What You Can Expect

Responsible and accountable for the collection of past due invoices and monitoring of assigned customeraccounts to maintain past due and credit risk at a minimum in a GBS environment. Work closely with CustomerService and Sales Organization. Provide excellent customer service by responding to queries and resolving issuesand disputes raised by customers and internal stakeholders. Focus activities on being customer-minded, whileachieving corporate DSO goals and minimizing bad debt exposure

How You'll Create Impact

• Responsible to monitor assigned customer accounts and tightly follow-up on past due accounts.
• Daily contact with customers by phone or e-mail to collect past due amounts.
• Collaborate with offshore BPO Team around collections and cash applicaitons
• Research and resolve queries, disputes, complaints and short payments in a timely manner.
• Respond timely to all e-mails and inquiries from internal and external customers
• Close collaboration on a daily basis with Customer Service and Sales Organization.
• Build good rapport and working relationships with key customers
• Maintain well-documented customer files and track collection efforts in collection tool.
• Identify and escalate credit risks and uncollectable accounts to management
• Timely escalation of issues and concerns that cannot be resolved to management.
• Analyze accounts daily before releasing orders on hold
• Monitor credit limits and terms for customer accounts. Suggest adjusted credit limits if appropriate
• Completion of administrative tasks as assigned by management
• Completion of ad-hoc requests and reports
• Work towards established goals and meet metrics (number of calls, amounts collected, bad debt,
etc.)
• Provide cross-team and back-up support
• Ensure adherence to Finance and Compliance policies
• Support management with various projects, identification, development and implementation of
continuous process and service improvement initiatives.

Your Background

• Professional degree in any finance area
• 2 Years of relevant work experience or combination of work experience and advanced education.
• Preferred experience in accounts receivable.
• Responsible and accountable for the collection of past due invoices and monitoring of assigned
customer accounts to maintain past due and credit risk at a minimum in a GBS environment.
• Provide excellent customer service by responding to queries and resolving issues and disputes
raised by customers and internal stakeholders.
Language Requirements
▪ Ability to read, write and speak English fluently.
▪ Ability to speak Spanish, Portuguese & English

Physical Requirements

Travel Expectations

Less than 20%

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