Travel Services Assistant

Hopes Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.

Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

About the Role

We are currently expanding our virtual travel coordination team and are seeking organized, client-focused individuals to join us as Travel Services Assistants. In this role, you'll provide day-to-day support to clients by helping coordinate travel arrangements, monitor booking details, and assist with the overall planning process to ensure a smooth experience.

This opportunity is a great fit for individuals who enjoy assisting others, staying detail-oriented, and working independently in a remote environment. No prior travel industry experience is required, as onboarding, training, and continued support are provided.

Key Responsibilities

• Assist clients with travel planning requests, preferences, and scheduling details
• Help coordinate reservations for accommodations, transportation, cruises, tours, and activities
• Research travel availability and compare options using approved booking platforms
• Communicate updates regarding reservations, confirmations, and itinerary progress
• Respond to client questions through email, phone, and online communication systems
• Support itinerary revisions, booking adjustments, and follow-up requests as needed
• Maintain organized records and accurate client documentation within internal systems
• Stay informed on destination updates, supplier offers, and travel promotions
• Participate in remote onboarding, training sessions, and ongoing learning opportunities

Qualifications

• Strong interpersonal and communication skills
• Detail-oriented with solid organizational abilities
• Ability to multitask and work independently in a remote setting
• Comfortable using email, online systems, and basic computer tools
• Reliable internet connection and professional communication habits
• Positive attitude and willingness to learn new skills
• Interest in travel, hospitality, customer support, or coordination work
• Must be at least 18 years of age
• Must reside in the United States, United Kingdom, Mexico, Australia, Spain or another approved hiring regions

What We Provide

• Fully remote work environment
• Flexible scheduling opportunities
• Guided onboarding and training support
• Ongoing mentorship and professional development resources
• Access to travel planning systems and supplier networks
• Eligibility for travel-related incentives, discounts, and perks
• Advancement opportunities within a growing remote team